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Frequently Asked Questions

De items worden geprint door een externe firma. Voor vragen over je item kan je contact met ons opnemen, gelieve dan je naam en bestelnummer door te geven. Wij nemen dan contact met de externe firma op voor u.
Of je kan ook rechtstreeks contact opnemen met de firma. Dit doe je door in te loggen op de externe website en naar je besteloverzicht te gaan.

Returns & exchanges

We want you to love what you bought. So if you aren’t completely happy with your purchase, we can sort out a replacement or store credit for situations where:
– the wrong garment sytle, color or size was ordered
– the wrong case or skin style was ordered

There’s no feed for return labels at this point. Just get your email adress, order number, and new product style and/or size ready and click https://help.redbubble.com/hc/en-us/requests/new?ticket_form_id=18569#form

Once you’ve submitted your request, sit tight – we’ll get back to you shortly with a confirmation email.

Shipping costs

We invest in the way products are shipped to make sure your orders arrive without a hitch. Because of this, shipping costs vary and depend on a few key factors:
– Whether you ship Standard or Express
– Where the order is shipping to and from
– The packaging used to ship each part of the order
– Orders containing multiple items may be printed at different facilities, adding to the shipping cost

Shipping Methods Need your tee in a hurry? We suggest choosing the Express shipping method at checkout.

Customs & extra charges

Customs rules in various countries can frequently change, causing delays and at times, additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, Redbubble may not know the details of additional customs taxes or duties, or if any specific item is prohibited or can be confiscated by the receiving country.

If you are shopping in the US, Canada, Europe or Australia most of the third party printers we work with are nearby and are therefore not subject to custom charges. For an overview of our global production network, check out our Product Manufacturing Info.

What to do if you are charged duty or customs taxes?
1.Please pay the requested amount, if you’re able.
2.Take a photo of the receipt, clearly showing the amount, and that it has been paid.
3.Submit a form (https://help.redbubble.com/hc/en-us/requests/new?ticket_form_id=17245#form) with your photo of the receipt and order number
4. We’ll shoot a refund straight to you for the extra charge and be sure to send a confirmation email

Was my order successful?

Did you place an order, or think you placed an order, but didn’t receive an order confirmation email?
Here are a few things to check:

-Alternative email addresses – your order confirmation is sent to the email address used to place the order. Especially when using PayPal as your payment method, the system will use your Paypal’s email and shipping address to confirm the order.
-Check your Spam or Junk folders.
-Double-check your account to make sure the order was successful.

Before contacting us, make sure to provide us with as many of the following details as possible: If you checked all of the above and you still can’t find your order confirmation email, please use the form below and someone from our Customer Success team will investigate the issue further.
-Order Number
-Full name of the addressee
– Email Address (if you paid with PayPal, the email address attached to your PayPal account)
-Shipping Address


Payment options

1.PayPal – Currently available in the following countries. For more details please contact their support team directly.
2.Amazon Payments – Only for customers with a US bank account/card.
3.Credit Card – We accept Visa, MasterCard & American Express.
4.Apple Pay – Only for registered users.
5.Pre-paid Debit Cards – Only from approved credit companies (Visa, Mastercard, American Express).
6.Sofort – A convenient and secure payment method where you can use your online banking details. Countries where Sofort is available: Austria, Belgium, Germany, Netherlands, Italy and Spain.
7.Redbubble Digital Gift Card – You can redeem it in your shopping cart by adding it as a coupon code.

Pricing details

Sometimes it can happen that a different price is stated on art-foto.be than on the external page. The price stated on the external page is always the correct price.

We are working to ensure that the correction information is always stated on art-foto.be.